Admissions

I was conflicted about leaving a message here, but my brother was under their care and fell during physical therapy the afternoon of 09/09 and was taken to the ER. While I appreciate the immediate phone call, there has been silence on their end since then. That same night I went to pick up a couple things of his as he was taken without any personal items. He has two broken bones and is on the way to have a second surgery. I spoke to the nurse while there and asked that they call me in the morning as it was late as I would like to know what exactly happened and what precautions were taken. They said they would call me as there was a fall report made. I still have yet to receive a call like I was promised. Three business days and a weekend with no call says a lot. Needless to say, I picked up the rest of his items already. Update. Changed it from a 1 to 4 as it did happen with the lack of communication, but they reached out after this and agreed that somehow some way it did get overlooked on by the person who was to reach out. I only hope that they create some policies or checklist in place so that it doesn’t happen again to someone else. They apologized and offered to have the doctor call to explain more of what happened, why, and their suggestions which I appreciated. That’s all I wanted. I just needed to understand what happened, why, and how we can prevent it from happening again. And yes, the doctor did call and even offered some recommendations.

We recommend the MetroWest nursing and rehab center to any person who is in need of top quality service for your loved ones. The facility is well maintained and clean and the staff at all levels are able to assist however they can.