All Reviews

Last week, I visited my Aunt at this nursing home. The place was spotless! The front desk lady was incredibly friendly, and everyone there exuded a welcoming atmosphere. The therapy staff was demonstrated remarkable skill in assisting their patients. The nursing home was well-staffed who ensured that each resident received personalized attention.

The Metro West Nursing & Rehab Center was home for my Father, Larry, for several months. We found the staff to be very compassionate and kind from the moment he arrived at the facility. The administration and medical staff answered all of our questions which gave my family peace of mind in knowing there was a well thought out plan for his care. We are also extremely appreciative of the Physical Therapist, Christian, who was exceptional while working with my Father. When my Mom speaks of Christian, she talks about how caring, attentive and mindful he was. My family and I are so very appreciative for the quality of care provided by your facility. You validated our decision to choose Metro West Nursing & Rehab to provide the care for my Father and exceeded our expectations.

The team is amazing, nursing staff is incredible and residents are wonderful

Excellent staff, they take care of me well here

My husband was only at this facility one dau and he has felled already.

For months, MetroWest Nursing and Rehab cared for my father. The compassion, customer service and level of care exceeded our expectations In every area. His meals were personalized, therapists were encouraging, nursing staff was responsive and diligent in staying on top of his medical needs, and administration was very engaged in driving quality care for the patients. From the time he was admitted, to when he was discharged home, they made sure all of his needs were met. We are so grateful for the entire team!

I am very impressed with the help that I received to change rooms when it was needed. I love the nurses and the therapists. They all care about the residents.

My mother in law’s Mrs Etidal Said got admitted at Metro west nursing home and we are very happy with the service we got there. All the family amazed by how much they are willing to do everything possible for her. Special thanks to Chris Dawkins from social services,Diana M Molina and Keerti Singh from business office. I appreciate the help from all the nurses and CNA . physical therapy and occupational therapy are excellent.Alex Barzdor and Ortisha Joseph OT doing amazing job.Appreciate all the physicians team members specially Dr Mark Briton and Dr Anthony Gimineo. My wife Evelyn Kolta very happy with all the staff. Thanks for everyone. 🙏

My mother Etidal Said got admitted to Metro west rehabilitation center and she is very happy with the service so the rest of her family. I am Evelyn kolta her daughter very happy with all the staff. The bulding is beautiful and neat , family type we feel we are home. We give special thanks to Chris Dawkins from social services, Diana M Molina and Keerti Singh from Business office. I appreciate the help of all the nurses and all CNA special thanks to Jesula Battiste RN. Physical therapy team is excellent. Activity is amazing job by Julia. 👍👍❤️❤️❤️❤️🙏🙏🙏🤩🤩

My experience was excellent. The nurses are lovely, the staff in the P.T. are very knowledgeable they know what they're doing . I was there for almost a month and was very satisfied, I recommend this Rehab center to all who needs therapy and rehab. By the way Vhris the SW is very nice and helpful l

The staff was very helpfu, from the front office to everyone that works on the floor. The Physical Therapy team was amazing in helping my mom to do more than what is used to doing while she stayedthere.. We are hoping for a better life for her. If she was to be placed permanently, it would be Metro West Nursing and Rehab Center.

This place is wonderful, the staff is so friendly and welcoming. They care very deeply for all of their residents. Candice at the front is the best. The entire front office staff is very helpful.

I come up here once a week to visit my boyfriends Mother. The staff and the residents are very friendly. I never regret any visit there. I would recommend Metro West Nursing and Rehab Center if anyone is looking for care for their Loved one.

My mom was in there for 3 weeks and they was good i mean they helped her get stronger . I had to get on some of the nurses and remind them to do things but otherwise, i think the nursing home is short staff and needs a lot more help. Chris the manager is good and got everything done that I requested. The fact my mom was crying leaving the staff and residents there was a sign that they treated her good thank you

Great facility, they care very much about their residents, they try very hard to make the residents feel like family, always finding ways to entertain them, they like to work with the family and maintain them informed. I feel very comfortable having my sister there, they show their love and concerns all the time. Kudos to all the staff!

Food is ok. Chris is very helpful and understanding. P/T was great. It was an overall a good experience.

Everything about this facility met my expectations, especially Chris social service director who helped me adjust to my return home and my nurse Princess who was my right hand while I was in the rehab

All services in the facility was wonderful, social services was big help with my discharge from facility

My mother has been at the facility for a little over two weeks, everyone has been very pleasant and helpful.

My mother has been at the facility for a little over two weeks, everyone has been very pleasant and helpful.

Friendly service & nice atmosphere!

I have been very pleased with my PT progress and the people taking care of me.

My husband was at Metro West Nursing & Rehab Center for 5 weeks. The services were top notch from maintenance to the Administrator Ricky. When they say the patient comes first they truly mean it. During his stay we didn’t meet one person who wasn’t helpful but there were a few that made a lasting impression on both of us. Everyone in Physical Therapy is great but Alba performed miracles on Jim. When he left he could stand up with help, hold himself up alone for 5 minutes and actually take a few steps. If Medicare would have allowed him to stay he probably would have waked out. Thanks Alba! Michelle in Occupational therapy was also great. She taught him to dress himself, but most importantly to transfer from the bed to his wheelchair and back on his own. A really big thanks to the following Nancy in Admissions,Chris in social services, Princess in Nursing, Allien and Yvrose CNA. I wish I could name everyone because they all played a part in Jim’s recovery. Thank you thank you thank you. I would highly recommend this facility if you want quality companionate care.

The facility and staff at Metro West is amazing. My dad said he would never go to a facility but he absolutely love the place.

Wow! Gilbert, Judy and Shirley did great job arranging beauty pageants. Nice decorations and great festive atmosphere. Maniben and me and Kal enjoyed. 5 star arrangement. Avin

This facility was amazing. They were caring, attentive, on time. I would not want any other facility caring for my husband. Thank you Metrowest.

This facility was amazing, caring, attentive and on time for my husband when he needed it most. I wouldn't want any other facility responsible for any and all of my future rehab needs. Thank you Metrowest.

The occupational therapist are very nice. Especially Chris, he performed over and beyond the call of his duty. The RN Rasheed Harris also was exceptionally nice with patient.

Social services was a blessing helping with my moms discharge from facility

Ty for the kind and hospitable service you provided for my mother. Chris the social worker was very helpful

Nurse Anne was awesome. Very understanding patient and caring.

The facility is great and also the employees. From the Nurses and Administration to activities to rehab

Wonderful and amazing experience.

Treatment was good! Kristen and Princess were amazing! Therapy was great great great! Excellent service! Dr Britton was very attentive! Kaylee was excellent in helping me with things in the morning!

Thank you for giving me the strength and confidence to be able to return home! I am so grateful! Everyone was great especially the therapy dept - Alba, Ortishia, Michael, etc. Waswer3 all so great and taught me things that will help me in the future!

Thank you for giving me the confidence and strength to return home! I appreciate you all! All of the therapists were great - Alba, Ortishia, Michael, etc. everyone was great and taught me something while I was here!!!

Thank you for giving me the strength and confidence to be able to return home! I am so grateful!! Everyone was great especially the therapy dept. - Alba, Ortishia, Michael, etc. were all so great and taught me things that will help me in the future!

Excellent facilities, outstanding professional service! Such a great atmosphere, such a clean, happy place... I've never seen a nursing facility like this one!!! Congratulations 🎊 👏 💐

OMG.. Metro West Nursing and Rehab Center... Fantastic operation they're running there... The facilities, their professional staff, the administration, the service coordinator, the place as a whole , gets an A+ from the GANDIA Family. God Bless you guys! ? ?

This facility was very good to my elderly mother. The staff are all very nice and took care of her very well,. I would use these folks again if needed.

Jennifer is the rehab manager and has gotten highly qualified and conscious techs. Alex is my physical therapy tech and does incredible procedures beyond what I expected. His pace allows improvement without stressing me and I am noticing improvement. The facility is clean and the staff friendly. I recommend them.

blacksheareugene@gmail.com

I improved much faster than I expected, in a healing environment with excellent care givers

I have improved tremendously since I arrived. I’m so glad I came here?

. Food was good. CNAs, Nurses, Social Workers and Therapy were great. Overall care was great!

Great people, great food, great experience!

During my husband's stay at Metro West Nursing and Rehabilitation Center we met the most amazing people. Staff members in every department excel in their jobs and they sincerely care about their patients in the therapy department. The therapists strive to motivate and assist their patients to make a successful recovery. They maintain a positive attitude which they pass on to their patients. There are no words to describe how pleased we are with the care my husband received here. I highly recommend it.

My brother-in-law spent 2 weeks in this facility and all the staff were very attentive and helped him recover very quickly. THANK YOU

My experience is that while the facility and much of the staff are really good and friendly the Family has to be very involved and advocate for their loved one. When the staff, from the director to the cafeteria staff and the laundry staff see you there regularly I feel they are much more attentive to your loved one's needs. The facility is clean and has a beautiful interior courtyard for the residents to be out in the fresh air. The Director of Activities and staff are superior in keeping the residents involved and socialized. The Social Work Director as well as the facility Director always have time for you if you have any questions or concerns. The Therapists are amazing how they work with and address each resident's needs plus I love how they greet the residents by name when they see them elsewhere in the facility.

The staff here are amazing! So caring and helpful to patients and family. The activities here have really kept my mother in law engaged and encouraged. Special thanks to Gilberto, the activities director for taking a special interest in her.

The staff here are amazing! So caring and helpful to patients and family. The activities here have really kept my mother in law engaged and encouraged. Special thanks to Gilberto, the activities director for taking a special interest in her.

My experience is that while the facility and much of the staff are really good and friendly the Family has to be very involved and advocate for their loved one. When the staff, from the director to the cafeteria staff and the laundry staff see you there regularly I feel they are much more attentive to your loved one's needs. The facility is clean and has a beautiful interior courtyard for the residents to be out in the fresh air. The Director of Activities and staff are superior in keeping the residents involved and socialized. The Social Work Director always has time for you if you have any concerns.

Metro West staff have shown great care for my family member. I am grateful for the care they provide.

The activities department is the only reason I remain at Metrowest Rehab...!!!

I like the people here, and the food is good

The experience my family had with this facility was exceptional. The way the staff treated my mother was out of this world. Darhma made me feel like this was the best facility i could bring my mother. The nurses took really good care of my mother. I just wanna say that this was the best facility i could have had my mom at.

This facility excited my expectations just the way my father was taken care of was mind blowing. Darhma showed me the facility and I found it to be clean and organized. If it wasn’t for darhma and her professionalism I would have still had doubts . The nurses took exceptional care of my father and I would recommend any person that wants their family to be taken care of the right way to bring them here.

My name is Lawrence Burris my stay hear at Metro West rm#110, pt, ot Ortishia,Alba, Alex was encouraging Therapy, Jennifer was good also.Nurse Zilia, Chris Social Service everyone was great

My experience at Metro- West was good my physcial therapy team Ortishia o/t Alex p/t and Alba o/t were very nice and patient therapy. They work very hard to get me mobile ,and Jennifer the director of rehab use to stop by my room every morning to say good morning. My wound care nurse Zilla was so loving and caring She really honestly care about me and my health well being.My social service coordinator Chris show me a lot of love and respect doing my time at the facilities and doing my departure to make sure every thing went right .

My mom was here a little over a month for rehab. The daytime staff was awesome!!! I love Dr. Maude, Christian, Jean and Gil are a few that stand out!!! Some of them really really care about their patients more than I have seen at other facilities. And my mom is a picky eater but really liked their food. She even gained a couple pounds from finally eating while she was there. They have activities for the patients. There were all kinds of games and trivia days, a day for manicures, an ice cream social and a BBQ while she was there. If she ever has to go back to a nursing home/rehab again, it would definitely be this one!!

The food not to good . Dharma was great and the nurses añso

Darma and Staff was Professional, Courteous and very Welcoming. Provided excellent service to my 90 year old Cousin.

Great team and follow up, the DON Shawn shows so much compassion in all she does

Great clinical team of nursing staff. Nice DON

Facility Social Worker Chris provides outstanding service and follow up. His passion for his residents is admirable.

Facility Social Worker Chris provides outstanding service and follow up. His passion for his residents is admirable.

My mother was there for a month, and all went well. The Nurses, CNA and Physical Therapy Staff were great. The Admissions Coordinator Dharma Nieves was excellent and answered all my questions. I recommend this facility to everyone. Thank you

I am writing to sing the praises of my physical therapists and occupational therapists. They deserve a pay raise. Alex, Christian. & Ortisha were absolutely remarkable. They literally brought me back to life! They refused to give up on me and pushed me to keep working on my recovery. Because of them I'm back on my feet. I'll never forget them, ever. What an incredible Rehab program. Jennifer, Alva, Melissa, Nikki & Courtney all encouraged me and worked with me along the way. I appreciate them also. Thank you

Took my grandfather here recently. After speaking with the staff and voicing my concerns my mind was put at ease. Being out of state and not being able to constantly be there is difficult, however I was blown away by the service here. The transition could not have been easier! Would recommend to anyone looking for any kind of long term/elderly care.

Took my Grandmother here and I was hesitant at first, but I was so surprised. They treated her so well and I didn’t have to worry about her being taken care of at all. The Nurses and staff were lovely and I recommend this place to everyone.

The rehab staff is amazing, the nurses and cna's are very helpful. The building is clean and there are no foul smells. The food looks well prepared and the meals are well planned. If you are looking for a rehab after an illness or surgery look at Metrowest you won't be disappointed.

Based on reviews, I was hesitant to send my husband here to recover from a broken back. I’m glad I followed through because the facility exceeded my expectations. Sue, the Admissions Director was really nice, Chris, the other director kept me informed as to his medical status. The nurses, CNAs, cleaning staff as well as dietary folks worked really hard to ensure my husband was taken care of. They have social activities for the guest staying there, folks out in the meticulously kept gardens. Doug has helped him with physical therapy to help him regain mobility.

Nice place with wonderful therapy!

I enjoyed the stay here. Everyone was professional. The people in therapy were awesome. They all took extra time to go the extra mile. Therapy is 5 stars. They got me up and going. The only reason I give them 4 stars is because of the food. Leroy Grimsley

As a healthcare professional, i appreciate the high level of care and positive attitude of the management and staff. Thank you for all you do.

I like to thanks everybody from the nurse to the therapistvanf CNAs how wonderful, how intelligent and very professional. I came here with a shoulder replacement I am doing fine and like everybody to know what a great facility. I'll be going home soon so I thank everybody.

I recently had a stay here and was very apprehensive about going. But, upon arrival I was pleasantly surprised to know that I had nothing to worry about. I was greeted by a very friendly staff and felt very much at home. All the staff from Cna’s to therapists to nurses, doctors all very one else made me feel special and very well taken care of. If I ever needed rehab again, I would return to Metro West and will gladly recommend this place to anyone.

This facility is very clean and the workers are very professional. I appreciate that they keep all the doors locked for protection of residents and unwanted guess. They take care of any concerns. I am also able to reach any of the staff when I do have a concern or question.

I would like to thank the Metro West Nursing & Rehabilitation Center, Physical/Occupational Therapy Department, Therapist and Program Manager (Mrs. Pascale Dorleus) for their professionalism and caring dedication that I observed from each Therapist as they worked with residents at the center. Because of their knowledge and experience I can truly say that I am much better now than when I arrived. I am leaving with the knowledge I need to continue to get stronger, thanks to targeted exercises I learned in Physical therapy, and Occupational therapy. Thanks to you all very much Charles E. Calhoun

Good service and excellent care All around! The Administrator and department heads have been an asset to my healing process! The Rehab team, activity staff, Nursing staff, CNAs, house keeping and dietary staff were excellent! 5 Starz for everyone! I am so grateful for every person that has come in to contact with me whether it be staffing, patients or family members. In my book this is a 5 star facility! -Eddie May Golden

It’s hard to make that decision to place your loved one in a nursing home because you can’t provide that care anymore. This team will not only take your loved one and care for them but they will also be there to guide you, comfort you and help you with this hard transition. Thank you team for the dedication and passion you show day by day.

MetroWest is one of the top facilities in the Orlando area. As a marketer I have toured many facilities in Seminole, Orange and Volusia county and it definitely stands out as one of the more clean, well maintained buildings along with the outstanding commitment to care. Not only is it good looking on the outside but the staff and admin team is unlike any other I’ve ever seen. It’s truely like a family to work with and I would trust them with my loved ones any day of the week!!

The nursing staff took great care of my grandmother-in-law after her amputation. The rehab department had their work cut out for them but got her moving. Any concerns or requests were addressed timely and honestly. We really appreciated their care and concern for her.

The best care at this nursing home! They really cared about my mom. They have the best caring staff! Thank you

My grandfather has been there for a little over a week now. He had a stroke and barely speaks English. There are tons of bilingual staff there to help. And in just 8 days we have already seen improvement. He has been in other rehab facilities in the past and none compare. Metro West has kept my family and I informed and updated on his care. The nursing staff is very attentive and truly care. I am very pleased with the facility.

This is the second rehab center my wife has been in. The first nursing center was complete horror story. At Metro West Nursing & Rehab the staff has been on top of everything. They have been most kind to my wife and myself, very attentive and concerned. My wife and other residents there seemed pleased and that makes me happy. Like they say, happy wife, happy life.

I visit my grandma here and every time I go she has nothing but positive things to say about the staff and the care she's receiving.

My grandma was there for a few weeks, the team was excellent and we were able to bring her back home without worries!

As a psychologist who has experience in a number of nursing facilities in Central Florida, this place isn't that bad and that gets them 5-stars. The physical therapy/occupational therapy staff (m-f 8-6p) is fantastic and really help patients recover quickly, while also keeping them safe. The food looks good enough to eat (which is saying something for "hospital food") and the facility is kept up nicely. Residents can garden and eat the fruits of their labor. As for the complaints posted, evening and weekend skeleton crews are the new normal in skilled nursing. This facility is more responsive to call lights than any other facility I've worked. This is one of the few places that I would refer friends/family to for skilled nursing care.

Thank you Metro West Nursing & Rehab Team for the excellent job you did with my mother who was there with you for about 3-weeks for therapy after knee surgery. The facility was clean and the staff so knowledgeable, helpful and caring. I must admit I was concerned about leaving my mother in the hands of a Skilled Nursing Facility buy so glad I brought her to Metro West. It is no wonder that your facility is a Joint Commission Approved facility. My mother is doing so well and we have the Metro West Nursing & Rehab Team to thank for it.

My mother went there for rehab after a stroke.

The administration and nursing staff have been a delight to work with here! They all genuinely care about their patients.

Metro West Nursing and Rehab Center was pretty nice. The staff were so nice, very helpful, gave us a tour and explained everything. They had a media room, a library, a little garden, and the rehab area. They provide three meals a day.

I had a great experience at this facility. They cared for my Mom like she was their Mom. I would definately recommend this facility to others.

My grandfather was admitted at this facility after a mild stroke for rehabiitation. The staff was very freindly and understanding of our very large family as all of us came to visit. The speak therapist they brought in was great. My grandfather was also appreciative of the daily activities. I personally liked the staff that was assigned to him. He was a very big man and they did everything possible to both help him, but keep him comfortable and even brought in special equipment to accomodate his size. Overall I felt he was in gods hands at this facility. I would recommend to a friend.