Center COVID Visitation Guidelines Learn More | Center Facial Coverings & Mask Guidelines
Patients that have been admitted to a hospital for a minimum of three nights may have the option for a short-term stay in our center to receive 24-hour Nursing care and Physical, Occupational and Speech Therapy up to seven-days each week. Patients may also request a short-term Respite in-patient stay for periods of a few days to several months.
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Patients that require a permanent in-patient stay may be admitted from the Hospital, Assisted Living Facility or Home after receiving an admission order from their primary physician.
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Our Center is focused on adding specialty clinical programs to better serve patients. In some cases, additional training and education can be provided for staff on specialized equipment and treatment programing that may enhance recovery times. SEE ALL SPECIALTY PROGRAMS
Our Recovery Program is designed for individuals who have been diagnosed with COVID-19, required hospitalization, and are now in the recovery phase. We provide a caring environment to meet the rehabilitation and nursing needs to help you return to your prior level of function.
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Our portable Telemedicine equipment is state-of-the-art and available during the day, after hours, or on weekends without the need for the resident to leave the comfort of their own bed
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Therapy up to 7 Days per Week
Rehabilitation Gym
NuStep
Front of Center
stdClass Object ( [data] => Array ( [0] => stdClass Object ( [id] => 67ad66235149300001c3769b [attributes] => stdClass Object ( [review_url] => google [rating] => 5.0 [reviewer] => ed davis [review] => The Metro West Nursing & Rehab Center was home for my Father, Larry, for several months. We found the staff to be very compassionate and kind from the moment he arrived at the facility. The administration and medical staff answered all of our questions which gave my family peace of mind in knowing there was a well thought out plan for his care. We are also extremely appreciative of the Physical Therapist, Christian, who was exceptional while working with my Father. When my Mom speaks of Christian, she talks about how caring, attentive and mindful he was. My family and I are so very appreciative for the quality of care provided by your facility. You validated our decision to choose Metro West Nursing & Rehab to provide the care for my Father and exceeded our expectations. [review_date] => 02-12-2025 ) ) [1] => stdClass Object ( [id] => 67ab70919c5ef00001410daa [attributes] => stdClass Object ( [review_url] => google [rating] => 5.0 [reviewer] => METRO WEST [review] => The team is amazing, nursing staff is incredible and residents are wonderful [review_date] => 02-11-2025 ) ) [2] => stdClass Object ( [id] => 67ab70919c5ef00001410dab [attributes] => stdClass Object ( [review_url] => google [rating] => 5.0 [reviewer] => Micheal Chance [review] => Excellent staff, they take care of me well here [review_date] => 02-11-2025 ) ) [3] => stdClass Object ( [id] => 67857fcf786d3000011fab75 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => C.S. Luster [review] => MY RECOMMENDATION IS TO NOT LEAVE YOUR LOVED ONE AT THIS FACILITY. My dad made it out alive because a nurse had a conscious and did the right thing...sent my dad to Dr. Phillips ER. The ER nurses released 3000 cc of fluid from his bladder at arrival. Then another 2000 cc within the same hour. He was in severe pain, disillusional and had lost the abilty to walk. Dr. Britton, I'm not sure where your heart is BUT it's not in patient care. "The Board" that discusses a plan for admitted loved ones at MetroWest...your plan to collect my dad's 3rd tier insurance with minimal care failed. I saw through each one of you at our meeting. I pray that Chris Dawkins Social Svcs, Ortishia PT, Alex PT, Princess LPN, Nurse Z RN & Tequilla (Ta-qwee-la) CNA find jobs in this field where they don't have to quietly speak up OR look the other way regarding the unprofessional & non concerning care at MetroWest. I was in the facility everyday to check on my dad after his hip replacement, bladder concerns & early onset dementia. I asked questions about sedative meds, I questioned generic antibiotics, I took pictures of unsafe situations, I quietly brought cleaning supplies for unsanitary living conditions & I attended activities with my dad. I also witnessed the treatment of my dad's roommates who unfortunately did not make it. Dr. Britton did not like me asking questions. His harsh tone & negative comments were offensive & quite revealing. ONCE MY DAD LEFT IN AN AMBULANCE (7/24)TO DR. PHILLIPS HOSPITAL WHERE 3000 cc (plus another 2000 cc) of urine was released from his bladder, WHERE HE RECEIVED A BACTERIA SPECIFIC antibiotic & WHERE HE RECEIVED blood for his blood deficiency he thrived and continues to do so 4 months later. It's taken me nearly 5 months to write this review as to not act on emotions but sound processing & thought. MY RECOMMENDATION IS TO NOT LEAVE YOUR LOVED ONE AT THIS FACILITY. [review_date] => 01-14-2025 ) ) [4] => stdClass Object ( [id] => 67857fcf786d3000011fab74 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Thomas Menna [review] => [review_date] => 01-02-2025 ) ) [5] => stdClass Object ( [id] => 679321245b76a60001fb72cb [attributes] => stdClass Object ( [review_url] => bbb [rating] => 5 [reviewer] => Corine M [review] => My husband was only at this facility one dau and he has felled already. [review_date] => 01-01-2025 ) ) [6] => stdClass Object ( [id] => 67857fcf786d3000011fab76 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Glenn Treanor [review] => [review_date] => 12-30-2024 ) ) [7] => stdClass Object ( [id] => 67857fcf786d3000011fab77 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => John Johnson [review] => I selected this SNF because of the reviews on CMS. That was a mistake. Most of the staff are rude. 2 or 3 individuals are nice. It is close to impossible to get a hold of the doctor, nurse practitioner, and management. I feel I have to contact the Agency for Healthcare Administration or Department of Health to get any assistance. Be careful if you are considering sending your loved ones here. [review_date] => 12-17-2024 ) ) [8] => stdClass Object ( [id] => 67857fde786d3000011fac1e [attributes] => stdClass Object ( [review_url] => yelp [rating] => 5 [reviewer] => The D. [review] => For months, MetroWest Nursing and Rehab cared for my father. The compassion, customer service and level of care exceeded our expectations In every area. His meals were personalized, therapists were encouraging, nursing staff was responsive and diligent in staying on top of his medical needs, and administration was very engaged in driving quality care for the patients. From the time he was admitted, to when he was discharged home, they made sure all of his needs were met. We are so grateful for the entire team! [review_date] => 11-22-2024 ) ) [9] => stdClass Object ( [id] => 67857fcf786d3000011fab79 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Ann Moy [review] => I am very impressed with the help that I received to change rooms when it was needed. I love the nurses and the therapists. They all care about the residents. [review_date] => 11-19-2024 ) ) [10] => stdClass Object ( [id] => 67857fcf786d3000011fab7b [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Samuil Kolta [review] => My mother in law’s Mrs Etidal Said got admitted at Metro west nursing home and we are very happy with the service we got there. All the family amazed by how much they are willing to do everything possible for her. Special thanks to Chris Dawkins from social services,Diana M Molina and Keerti Singh from business office. I appreciate the help from all the nurses and CNA . physical therapy and occupational therapy are excellent.Alex Barzdor and Ortisha Joseph OT doing amazing job.Appreciate all the physicians team members specially Dr Mark Briton and Dr Anthony Gimineo. My wife Evelyn Kolta very happy with all the staff. Thanks for everyone. 🙏 [review_date] => 10-29-2024 ) ) [11] => stdClass Object ( [id] => 67857fcf786d3000011fab7d [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Evelyn Kolta [review] => My mother Etidal Said got admitted to Metro west rehabilitation center and she is very happy with the service so the rest of her family. I am Evelyn kolta her daughter very happy with all the staff. The bulding is beautiful and neat , family type we feel we are home. We give special thanks to Chris Dawkins from social services, Diana M Molina and Keerti Singh from Business office. I appreciate the help of all the nurses and all CNA special thanks to Jesula Battiste RN. Physical therapy team is excellent. Activity is amazing job by Julia. 👍👍❤️❤️❤️❤️🙏🙏🙏🤩🤩 [review_date] => 10-21-2024 ) ) [12] => stdClass Object ( [id] => 67857fd0786d3000011fab7f [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Pierre Jacques Aurelien [review] => I saw two patients calling for the neep for help and no one came. And when they came they didn't bother to even help at all, if you're gonna have people visiting a medical center with family members at least help the patients calling for help [review_date] => 10-05-2024 ) ) [13] => stdClass Object ( [id] => 67857fd0786d3000011fab81 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => LINDA SANCHEZ [review] => My experience was excellent. The nurses are lovely, the staff in the P.T. are very knowledgeable they know what they're doing . I was there for almost a month and was very satisfied, I recommend this Rehab center to all who needs therapy and rehab. By the way Vhris the SW is very nice and helpful l [review_date] => 10-04-2024 ) ) [14] => stdClass Object ( [id] => 67857fd0786d3000011fab83 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Nilka Gonzalez [review] => [review_date] => 09-13-2024 ) ) [15] => stdClass Object ( [id] => 67857fde786d3000011fac1f [attributes] => stdClass Object ( [review_url] => yelp [rating] => 1 [reviewer] => Yesenia M. [review] => The worst thing anyone can do is send a family member/friend to this place! My grandfather was sent here after his hospital visit for rehab/physical therapy on his leg & he came out worse!! He never got the physical therapy needed, they lost all of his clothing (we even bought him new pajama pants & they lost them by the next day), my grandpa declined extremely in the almost two weeks he spent at this place! They would not release him & insisted that he was fine. My grandpa couldn't get up from the toilet & they said they couldn't help get him up for 15+ minutes. WHO DESERVES TO STAY ON A TOILET FOR 15min plus! We made them release him to us and drove him to the hospital right away. He was dehydrated, lost almost 8lbs & was even more weak than he got there! They supposedly gave him a blood test and said nothing was wrong. As soon as we took him to this hospital, they confirmed he had an infection. This place is neglectful and the staff is misleading. They do not care about the patients and lie. I have already reported them but I'm writing this review because my grandfather is barely recognizable. Please save your family members and DO NOT SEND THEM HERE! The worst decision you can make is this place!!! It's a death bed. I hope this helps the next person. [review_date] => 09-08-2024 ) ) [16] => stdClass Object ( [id] => 67857fd0786d3000011fab85 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Yesenia Moreno [review] => The worst thing anyone can do is send a family member/friend to this place! My grandfather was sent here after his hospital visit for rehab/physical therapy on his leg & he came out worse!! He never got the physical therapy needed, they lost all of his clothing (we even bought him new pajama pants & they lost them by the next day), my grandpa declined extremely in the almost two weeks he spent at this place! They would not release him & insisted that he was fine. My grandpa couldn’t get up from the toilet & they said they couldn’t help get him up for 15+ minutes. WHO DESERVES TO STAY ON A TOILET FOR 15min plus! We made them release him to us and drove him to the hospital right away. He was dehydrated, lost almost 8lbs & was even more weak than he got there! They supposedly gave him a blood test and said nothing was wrong. As soon as we took him to this hospital, they confirmed he had an infection. This place is neglectful and the staff is misleading. They do not care about the patients and lie. I have already reported them but I’m writing this review because my grandfather is barely recognizable. Please save your family members and DO NOT SEND THEM HERE! The worst decision you can make is this place!!! It’s a death bed. I hope this helps the next person. [review_date] => 09-08-2024 ) ) [17] => stdClass Object ( [id] => 67857fd0786d3000011fab87 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Risa J [review] => They killed my grandmother from neglect to abuse this is how she left their facility bruised and beaten. She left with black eye, bumps , and large knots on her head. When asking to see her they refused I literally had to call the people to have her removed from their care. I will be suing [review_date] => 09-07-2024 ) ) [18] => stdClass Object ( [id] => 67857fd0786d3000011fab89 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Amy Walker [review] => The staff was very helpfu, from the front office to everyone that works on the floor. The Physical Therapy team was amazing in helping my mom to do more than what is used to doing while she stayedthere.. We are hoping for a better life for her. If she was to be placed permanently, it would be Metro West Nursing and Rehab Center. [review_date] => 08-30-2024 ) ) [19] => stdClass Object ( [id] => 67857fd0786d3000011fab8b [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Lauren Herin [review] => This place is wonderful, the staff is so friendly and welcoming. They care very deeply for all of their residents. Candice at the front is the best. The entire front office staff is very helpful. [review_date] => 08-23-2024 ) ) [20] => stdClass Object ( [id] => 67857fd0786d3000011fab8c [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Sandra Andrews [review] => I come up here once a week to visit my boyfriends Mother. The staff and the residents are very friendly. I never regret any visit there. I would recommend Metro West Nursing and Rehab Center if anyone is looking for care for their Loved one. [review_date] => 08-21-2024 ) ) [21] => stdClass Object ( [id] => 67857fd0786d3000011fab8e [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Barbara Dobson [review] => My mom was in there for 3 weeks and they was good i mean they helped her get stronger . I had to get on some of the nurses and remind them to do things but otherwise, i think the nursing home is short staff and needs a lot more help. Chris the manager is good and got everything done that I requested. The fact my mom was crying leaving the staff and residents there was a sign that they treated her good thank you [review_date] => 08-19-2024 ) ) [22] => stdClass Object ( [id] => 67857fd0786d3000011fab90 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => V [review] => Great facility, they care very much about their residents, they try very hard to make the residents feel like family, always finding ways to entertain them, they like to work with the family and maintain them informed. I feel very comfortable having my sister there, they show their love and concerns all the time. Kudos to all the staff! [review_date] => 08-09-2024 ) ) [23] => stdClass Object ( [id] => 67857fd0786d3000011fab92 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Barbara Moulton [review] => Food is ok. Chris is very helpful and understanding. P/T was great. It was an overall a good experience. [review_date] => 08-09-2024 ) ) [24] => stdClass Object ( [id] => 67857fd0786d3000011fab94 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Grusha Smith [review] => Money hungry place! This place don’t care honestly it’s all a front. Rickey is not friendly at all and that is the head boss over the place. When asking to speak with him he continuously ask for a moment and literally never shows up. They just want the funds it’s very clear. The staff is amazing but please take a look at the leaders you have at this facility starting with Rickey… I wouldn’t place my family member here at all. Please think about your loved ones [review_date] => 08-02-2024 ) ) [25] => stdClass Object ( [id] => 67857fd0786d3000011fab96 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Rommy Alarcon [review] => [review_date] => 07-23-2024 ) ) [26] => stdClass Object ( [id] => 67857fd0786d3000011fab98 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Ibn Ibn [review] => Everything about this facility met my expectations, especially Chris social service director who helped me adjust to my return home and my nurse Princess who was my right hand while I was in the rehab [review_date] => 07-23-2024 ) ) [27] => stdClass Object ( [id] => 67857fd0786d3000011fab9a [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Thomas Andrakin [review] => All services in the facility was wonderful, social services was big help with my discharge from facility [review_date] => 07-15-2024 ) ) [28] => stdClass Object ( [id] => 67857fd0786d3000011fab9c [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => yolette austin [review] => [review_date] => 07-10-2024 ) ) [29] => stdClass Object ( [id] => 679321245b76a60001fb72cc [attributes] => stdClass Object ( [review_url] => bbb [rating] => 1 [reviewer] => Tyrone F [review] => Do not be fooled by any 4 or 5 star ratings you may encounter. This hell-hole inflated the score on them. Trust me, stay far away from this place!Administration lies about everything and constantly. [review_date] => 07-05-2024 ) ) [30] => stdClass Object ( [id] => 67857fde786d3000011fac20 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 1 [reviewer] => Brianna C. [review] => If I could give this facility 0 stars I would. I might as well clock in for a shift upon visiting my grandmother who's in here for Alzheimer's. The nurses all stand around and talk and ignore other patients. Every time I visit my grandma, she's still in the same clothes I left her in, dirty linen and soiled clothes, you have to ask for a shower. Patients left without anything to drink! Cmon?! No water or anything? This place needs some serious training and some sort of professionalism. I will shoutout Victoria the CNA, she was amazing! Always making sure my grandma had her Tea and was showered! Victoria, thank you so much! Also Chris in social services, He was on his A-game! Thank you both for being the best part of the facility. Danielle and the other Man who work in PT were also very helpful. [review_date] => 07-02-2024 ) ) [31] => stdClass Object ( [id] => 67857fd0786d3000011fab9e [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Steve Trevor [review] => This place is such a bad joke, I visited my aunt, who is in the nursing home part and from all she told me, is so disturbing. How, too many of the CNA's, don't do their jobs, are lazy and some are rude, that is insane! The kitchen is poorly run, not good food and the supervisor always says, "we're doing the best we can." What a pathetic copout!" The upper management are so wishy washy and don't follow through, they do not take steps, to make the facility run better, with more compassion and accountability. Whoever owns this facility, should be ashamed of how poorly this place is run!! [review_date] => 06-26-2024 ) ) [32] => stdClass Object ( [id] => 67857fd0786d3000011faba0 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Gabrielle Reeves [review] => This place is horrible! It is like prison. Staff do not answer the phone - ever and in general are inattentive. Mom was in there for rehab, but we feared for her. They aren’t what they advertise. Pick anywhere else! [review_date] => 06-15-2024 ) ) [33] => stdClass Object ( [id] => 67857fd0786d3000011faba2 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Donald Harprashad [review] => This place is not nice ! Do not take your love ones here ! They are going make more sick ! Persons have been calling for hours with no attention! The staff is uncouth and have a don't care attitude! I have experience this inefficiency for days and they refuse to correct their inefficiency! [review_date] => 06-07-2024 ) ) [34] => stdClass Object ( [id] => 67857fdd786d3000011fac10 [attributes] => stdClass Object ( [review_url] => caring [rating] => 1 [reviewer] => kimberly [review] => My mother was a staying here recovering from a broken hip. When she arrived they put her in a bed that was soaked with pee. I was there when she tried to call for some water. It took over 3 hours for them to bring her a glass of water! Her medications were not correctly dispensed. Being given at all different time, if at all. Some needed to be taken with food and she had to keep telling them to bring them back when she ate. Good luck getting pain meds. The food is poor. They are feeding the cheapest meals they can make regardless of any diet restrictions. Grilled cheese and fry's for dinner for a diabetic! They do not communicate with the family, even though POA is in effect. They also do not return phone calls. [review_date] => 05-09-2024 ) ) [35] => stdClass Object ( [id] => 67857fde786d3000011fac21 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 1 [reviewer] => Kimberly B. [review] => My mother was a staying here recovering from a broken hip. When she arrived they put her in a bed that was soaked with pee. I was there when she tried to call for some water. It took over 3 hours for them to bring her a glass of water! Her medications were not correctly dispensed. Being given at all different time, if at all. Some needed to be taken with food and she had to keep telling them to bring them back when she ate. Good luck getting pain meds. The food is poor. They are feeding the cheapest meals they can make regardless of any diet restrictions. Grilled cheese and fry's for dinner for a diabetic! They do not communicate with the family, even though POA is in effect. They also do not return phone calls. [review_date] => 05-09-2024 ) ) [36] => stdClass Object ( [id] => 67857fd0786d3000011faba4 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Kimberly Brisbo [review] => My mother was a staying here recovering from a broken hip. When she arrived they put her in a bed that was soaked with pee. I was there when she tried to call for some water. It took over 3 hours for them to bring her a glass of water! Her medications were not correctly dispensed. Being given at all different time, if at all. Some needed to be taken with food and she had to keep telling them to bring them back when she ate. Good luck getting pain meds. The food is poor. They are feeding the cheapest meals they can make regardless of any diet restrictions. Grilled cheese and fry's for dinner for a diabetic! They do not communicate with the family, even though POA is in effect. They also do not return phone calls. [review_date] => 05-09-2024 ) ) [37] => stdClass Object ( [id] => 67857fd0786d3000011faba6 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Peigi Marsteller [review] => My mother has been at the facility for a little over two weeks, everyone has been very pleasant and helpful. [review_date] => 05-02-2024 ) ) [38] => stdClass Object ( [id] => 67857fd0786d3000011faba8 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Norma McNerney [review] => My husband was at Metro West Nursing & Rehab Center for 5 weeks. The services were top notch from maintenance to the Administrator Ricky. When they say the patient comes first they truly mean it. During his stay we didn’t meet one person who wasn’t helpful but there were a few that made a lasting impression on both of us. Everyone in Physical Therapy is great but Alba performed miracles on Jim. When he left he could stand up with help, hold himself up alone for 5 minutes and actually take a few steps. If Medicare would have allowed him to stay he probably would have waked out. Thanks Alba! Michelle in Occupational therapy was also great. She taught him to dress himself, but most importantly to transfer from the bed to his wheelchair and back on his own. A really big thanks to the following Nancy in Admissions,Chris in social services, Princess in Nursing, Allien and Yvrose CNA. I wish I could name everyone because they all played a part in Jim’s recovery. Thank you thank you thank you. I would highly recommend this facility if you want quality companionate care. [review_date] => 04-05-2024 ) ) [39] => stdClass Object ( [id] => 67857fd0786d3000011fabab [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => LAURA GILCHRIST [review] => The facility and staff at Metro West is amazing. My dad said he would never go to a facility but he absolutely love the place. [review_date] => 03-26-2024 ) ) [40] => stdClass Object ( [id] => 67857fd0786d3000011fabae [attributes] => stdClass Object ( [review_url] => google [rating] => 3 [reviewer] => Tracey [review] => I was taken to this facility by choice after a total knee replacement surgery. I saw something that showed 5 star review and compared to my other 3 choices, this is where I wanted to go. I’ll preface the following review by saying this is by no means about MOST of the incredibly caring and compassionate staff. That being said, my actual short time here started off a nightmare and there was no single day that went by that it was any different. In reference to MY experience only, I had a major surgery on March 4 and was transported here on Wednesday March 6. I was able to leave thanks to my insurance on Friday March 15. I spent 9 days not ever a day where my medication was correct. Not only was the medication I take normally on a daily basis changed to fit their medication dispensing schedule, a lot of the times It was my most favorite nurse Shirley, the next night who caught it when it happened again that got it corrected. Let’s talk Shirley for a moment. The one among a few other nurses that understood the level of pain a major surgery like knee replacement causes. It is unfortunate that she was left telling me that there was no pain medication for me for one reason or another and being an overnight nurse had little resources or response from an on call doctor to help me get the pain medication that I prescribed and so desperately needed. This issue with pain medication that should have been dispensed every 4 hours continued throughout my stay. My son was calling, my sister was calling and no one was answering questions as to why this was happening. I learned a new phrase while here-“chasing pain”. At 58 years old and I thought somewhat worldly I had never heard that before. I spent most of my time here doing just that-“chasing pain”. I was given enough PT by Priscilla who patiently taught me how to climb up & down stairs and I’m very grateful for her help. Finally there was a man who I saw the first day then almost every morning a few days later, Tommy, the maintenance supervisor, That was the first time I realized I could have coffee. I don’t think that was really part of his job but he did get it. And I think it was him that I told about a meeting I along with my sister and dept heads had scheduled 11:30 Monday where no one showed up. My sister had taken time from her job to be my spokesperson. I felt so insignificant and unimportant that I just cried. People came one by one and some, like Jenn from PT, sincerely apologized for missing the meeting, she was out. Others just came by. I’d like to recognize Eliza, a CNA, who helped me with one of the 2 showers I was given while there and offered to give me a third when not on her schedule but I was too worn out. Yes, that’s 2 showers. 1 sheet change because I spilled a whole cup of water. Chris, I think in social services spoke with my sister a lot, helped a lot with many aspects of my discharge and was able to help me move it a day earlier out of convenience. So there were people that genuinely cared and I thought were worried about me. For those people, I am grateful and give five stars. Unfortunately the overall experience I can honestly only give 3 stars. Thank you to those who cared. If I left out a name it’s only because I don’t remember the name, not because I don’t remember the person. Nurse Shirley, another special thank you for your kindness. You are one of the best nurses I have ever met and I have had too many to count. You have raised the bar of what to expect from all in your field. Thank you. [review_date] => 03-26-2024 ) ) [41] => stdClass Object ( [id] => 67857fd0786d3000011fabb0 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Navin Patel [review] => Wow! Gilbert, Judy and Shirley did great job arranging beauty pageants. Nice decorations and great festive atmosphere. Maniben and me and Kal enjoyed. 5 star arrangement. Avin [review_date] => 03-03-2024 ) ) [42] => stdClass Object ( [id] => 67857fd0786d3000011fabb2 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Ashley Sims [review] => [review_date] => 02-14-2024 ) ) [43] => stdClass Object ( [id] => 67857fde786d3000011fac22 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 2 [reviewer] => Bao V. [review] => Was looking online for good SNF and so I tried calling for a tour over the phone, but the person taking the call was rude and told me that I had to go online, I tried asking another question and she hung up on me. Bad sign I would not recommend. [review_date] => 02-02-2024 ) ) [44] => stdClass Object ( [id] => 67857fd0786d3000011fabb4 [attributes] => stdClass Object ( [review_url] => google [rating] => 2 [reviewer] => Bao Vo [review] => Was looking online for good SNF and so I tried calling for a tour over the phone, but the person taking the call was rude and told me that I had to go online, I tried asking another question and she hung up on me. Bad sign I would not recommend. [review_date] => 02-02-2024 ) ) [45] => stdClass Object ( [id] => 67857fd0786d3000011fabb6 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Jacqueline Grimmage [review] => This facility was amazing. They were caring, attentive, on time. I would not want any other facility caring for my husband. Thank you Metrowest. [review_date] => 01-10-2024 ) ) [46] => stdClass Object ( [id] => 67857fde786d3000011fac23 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 1 [reviewer] => Robert O. [review] => The worst customer service experience I've ever had in my life was due to one of the receptionists of this place. She was rude, unwilling to help. Every time she realized I was the one calling, she either placed me on hold right away or hung up on me. I asked her for her name at least twice, she refused to give it to me, because she knew what she was doing was wrong. [review_date] => 01-08-2024 ) ) [47] => stdClass Object ( [id] => 67857fd0786d3000011fabb9 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Wendy Sun [review] => The occupational therapist are very nice. Especially Chris, he performed over and beyond the call of his duty. The RN Rasheed Harris also was exceptionally nice with patient. [review_date] => 01-06-2024 ) ) [48] => stdClass Object ( [id] => 67857fd0786d3000011fabbb [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => James McVay [review] => [review_date] => 12-26-2023 ) ) [49] => stdClass Object ( [id] => 67857fd0786d3000011fabbd [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Deanna Johnson [review] => Horrible.Very, very little care for anyone. [review_date] => 12-25-2023 ) ) [50] => stdClass Object ( [id] => 67857fd0786d3000011fabbf [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Rebecca Fallas [review] => Social services was a blessing helping with my moms discharge from facility [review_date] => 12-21-2023 ) ) [51] => stdClass Object ( [id] => 67857fdd786d3000011fac11 [attributes] => stdClass Object ( [review_url] => caring [rating] => 1 [reviewer] => J [review] => My mother stayed at this facility for 18 days and the lack of communication and care was awful. She was left to sit in her own urine for hours to the point that she was wet from her knees to her chest. Staff would tell her we just changed you and would walk away for hours knowing that she was sitting in urine or feces. The doctor didn't communicate with her surgeon, the staff at the facility, her or me which lead to issues with her care. When I questioned why the doctor wasn't returning calls to the surgeon he threaten to discharge my mother and dump her in an ER. There is no way for a patient to ask for help other than a squeeze bulb that makes a light come on over the door. The average wait time for someone to and see what was needed was 2 hours. They say you can come anytime but the front door is always locked and many times we would be left standing there waiting for someone to let us in or out. [review_date] => 12-20-2023 ) ) [52] => stdClass Object ( [id] => 67857fd0786d3000011fabc1 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Corliss Brown [review] => The facility is great and also the employees. From the Nurses and Administration to activities to rehab [review_date] => 10-06-2023 ) ) [53] => stdClass Object ( [id] => 67857fd0786d3000011fabc2 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Theodora Sinkfield [review] => Thank you for giving me the strength and confidence to be able to return home! I am so grateful! Everyone was great especially the therapy dept - Alba, Ortishia, Michael, etc. Waswer3 all so great and taught me things that will help me in the future! [review_date] => 09-29-2023 ) ) [54] => stdClass Object ( [id] => 67857fd0786d3000011fabc4 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Shay Friel [review] => I wouldn’t send a cat there(I don’t like cats). They were AWFUL! One shining star is Princess!!! [review_date] => 08-31-2023 ) ) [55] => stdClass Object ( [id] => 67857fd0786d3000011fabc6 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Jose Cruz Massas [review] => Excellent facilities, outstanding professional service! Such a great atmosphere, such a clean, happy place... I've never seen a nursing facility like this one!!! Congratulations 🎊 👏 💐 [review_date] => 08-22-2023 ) ) [56] => stdClass Object ( [id] => 67857fd0786d3000011fabca [attributes] => stdClass Object ( [review_url] => google [rating] => 3 [reviewer] => Andrew Mercado [review] => Staff is friendly. Princess is amazing. The only concern I have is they need way more lights outside. Way too dark for visitors and potential safety concerns. Security would be nice but my wife has to leave alone in this darkness. Not so good. PLEASE PLEASE GET LIGHTS. [review_date] => 08-15-2023 ) ) [57] => stdClass Object ( [id] => 67857fd0786d3000011fabce [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Cathy Spielvogel [review] => This facility was very good to my elderly mother. The staff are all very nice and took care of her very well,. I would use these folks again if needed. [review_date] => 08-11-2023 ) ) [58] => stdClass Object ( [id] => 67857fde786d3000011fac24 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 1 [reviewer] => Usha S. [review] => Admin staff obese, rude. Male PCTs changing helpless females. Ice machine broken. Fridge under lock & key. Pissy patient laundry shoved in corner for family to wash. Staff standing around gossiping at nurse's station while patient screaming for help. Garbage bins overflowing Food hard & tasteless not appropriate for elderly. No soft food. Administration do not help patients concerns. Advertise as short stay rehab but some patients there 6 years with ankle bracelets & sores. This place should be shut down & all patients released [review_date] => 07-08-2023 ) ) [59] => stdClass Object ( [id] => 67857fd1786d3000011fabd0 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Eugene BlAckshear [review] => [review_date] => 06-07-2023 ) ) [60] => stdClass Object ( [id] => 67a540586cb6830001fb5009 [attributes] => stdClass Object ( [review_url] => facebook [rating] => Recommends [reviewer] => Robert Young [review] => Earn from the very comfort of your home with Mr.Donald Bryan fx, he’s an expert in the forex market. His platform is the best and highly secured. I started with a minimum capital of $600 and got good returns without paying any extra fees and charges during withdrawal. Contact him for your trading via his below details ??👇👇👇 ✅TELEGRAM:: https://t.me/+18154913237 ✅WHATSAPP:: https://wa.me/+12052251306 ✅Business Email 📧:: Investorbryansteve@gmail.com [review_date] => 04-10-2023 ) ) [61] => stdClass Object ( [id] => 67857fd1786d3000011fabd2 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Maria Garcia [review] => My brother-in-law spent 2 weeks in this facility and all the staff were very attentive and helped him recover very quickly. THANK YOU [review_date] => 03-02-2023 ) ) [62] => stdClass Object ( [id] => 67857fd1786d3000011fabd3 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Janet Wright Garrett [review] => My experience is that while the facility and much of the staff are really good and friendly the Family has to be very involved and advocate for their loved one. When the staff, from the director to the cafeteria staff and the laundry staff see you there regularly I feel they are much more attentive to your loved one's needs. The facility is clean and has a beautiful interior courtyard for the residents to be out in the fresh air. The Director of Activities and staff are superior in keeping the residents involved and socialized. The Social Work Director as well as the facility Director always have time for you if you have any questions or concerns. The Therapists are amazing how they work with and address each resident's needs plus I love how they greet the residents by name when they see them elsewhere in the facility. [review_date] => 02-12-2023 ) ) [63] => stdClass Object ( [id] => 67857fd1786d3000011fabd4 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Matt G [review] => The staff here are amazing! So caring and helpful to patients and family. The activities here have really kept my mother in law engaged and encouraged. Special thanks to Gilberto, the activities director for taking a special interest in her. [review_date] => 02-02-2023 ) ) [64] => stdClass Object ( [id] => 67857fdd786d3000011fac12 [attributes] => stdClass Object ( [review_url] => caring [rating] => 3 [reviewer] => Rapper49 [review] => I am currently a resident at Metrowest and if not for the Activities Department I would have gone to another facility...!!! [review_date] => 01-31-2023 ) ) [65] => stdClass Object ( [id] => 67857fd1786d3000011fabd5 [attributes] => stdClass Object ( [review_url] => google [rating] => 4 [reviewer] => Joseph Gibson [review] => The activities department is the only reason I remain at Metrowest Rehab...!!! [review_date] => 01-31-2023 ) ) [66] => stdClass Object ( [id] => 67857fd1786d3000011fabd6 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Lawrence Burris [review] => My name is Lawrence Burris my stay hear at Metro West rm#110, pt, ot Ortishia,Alba, Alex was encouraging Therapy, Jennifer was good also.Nurse Zilia, Chris Social Service everyone was great [review_date] => 01-27-2023 ) ) [67] => stdClass Object ( [id] => 67857fdd786d3000011fac13 [attributes] => stdClass Object ( [review_url] => caring [rating] => 5 [reviewer] => Burr4444 [review] => My experience at Metro- West was good my physcial therapy team Ortishia o/t Alex p/t and Alba o/t were very nice and patient therapy. They work very hard to get me mobile ,and Jennifer the director of rehab use to stop by my room every morning to say good morning. My wound care nurse Zilla was so loving and caring She really honestly care about me and my health well being.My social service coordinator Chris show me a lot of love and respect doing my time at the facilities and doing my departure to make sure every thing went right . [review_date] => 01-23-2023 ) ) [68] => stdClass Object ( [id] => 67857fd1786d3000011fabd8 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Tra Wei [review] => My mom was here a little over a month for rehab. The daytime staff was awesome!!! I love Dr. Maude, Christian, Jean and Gil are a few that stand out!!! Some of them really really care about their patients more than I have seen at other facilities. And my mom is a picky eater but really liked their food. She even gained a couple pounds from finally eating while she was there. They have activities for the patients. There were all kinds of games and trivia days, a day for manicures, an ice cream social and a BBQ while she was there. If she ever has to go back to a nursing home/rehab again, it would definitely be this one!! [review_date] => 01-01-2023 ) ) [69] => stdClass Object ( [id] => 67857fd1786d3000011fabda [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => C.Q. Mobley [review] => [review_date] => 10-20-2022 ) ) [70] => stdClass Object ( [id] => 67857fdd786d3000011fac14 [attributes] => stdClass Object ( [review_url] => caring [rating] => 1 [reviewer] => trirdbase [review] => rooms very small and crowded, nursing staff after 6:oo virtually non-existent -prepare to wait an hour or two. Had neck surgery and spine surgery, nurses didn't care when they changed bedding ( not often ) almost rolled me out of bed twice. Loud TV's all night. Food was worst I have ever been served, Couldn't tell what the meat( ? ) was -soggy waffles-Eggs( ? ) terrible, haddd my wife bring me food. Told theem every day- NO SCRAMBLED EGGS NOR OATMEAL, so everyday got eggs and oatmeal. Had about 1 hour of rehab in 7 days until I dismisssed myself. Horrible experience [review_date] => 09-19-2022 ) ) [71] => stdClass Object ( [id] => 67857fd1786d3000011fabdc [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Jessica Lozano [review] => Facility Social Worker Chris provides outstanding service and follow up. His passion for his residents is admirable. [review_date] => 08-30-2022 ) ) [72] => stdClass Object ( [id] => 67857fd1786d3000011fabde [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Maria Negron [review] => My mother was there for a month, and all went well. The Nurses, CNA and Physical Therapy Staff were great. The Admissions Coordinator Dharma Nieves was excellent and answered all my questions. I recommend this facility to everyone. Thank you [review_date] => 06-17-2022 ) ) [73] => stdClass Object ( [id] => 67857fde786d3000011fac25 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 5 [reviewer] => Joyce H. [review] => I am writing to sing the praises of my physical therapists and occupational therapists. They deserve a pay raise. Alex, Christian. & Ortisha were absolutely remarkable. They literally brought me back to life! They refused to give up on me and pushed me to keep working on my recovery. Because of them I'm back on my feet. I'll never forget them, ever. What an incredible Rehab program. Jennifer, Alva, Melissa, Nikki & Courtney all encouraged me and worked with me along the way. I appreciate them also. Thank you [review_date] => 06-15-2022 ) ) [74] => stdClass Object ( [id] => 67857fd1786d3000011fabe0 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Ricky [review] => [review_date] => 06-14-2022 ) ) [75] => stdClass Object ( [id] => 67857fd1786d3000011fabe2 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Tony Gutierrez [review] => Took my grandfather here recently. After speaking with the staff and voicing my concerns my mind was put at ease. Being out of state and not being able to constantly be there is difficult, however I was blown away by the service here. The transition could not have been easier! Would recommend to anyone looking for any kind of long term/elderly care. [review_date] => 06-14-2022 ) ) [76] => stdClass Object ( [id] => 67857fd1786d3000011fabe4 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Jeremy Guerrero [review] => Took my Grandmother here and I was hesitant at first, but I was so surprised. They treated her so well and I didn’t have to worry about her being taken care of at all. The Nurses and staff were lovely and I recommend this place to everyone. [review_date] => 06-14-2022 ) ) [77] => stdClass Object ( [id] => 67857fde786d3000011fac26 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 1 [reviewer] => Mary O. [review] => My sister with Alzheimer's was in the short term "rehab" section of this facility. After a hospital stay, she needed PT to build up her strength in standing, walking and assisting with transfers. Although there were a few caring CNA's, our experience overall was that she was neglected. Patients like my sister cannot push the call button are largely ignored unless family intervenes. My sister was only allotted 1 hour of physical therapy (per insurance) daily, and she would be left in bed the other 23 hours a day without family advocates. Also, she didn't have a shower or hair washed in over 13 days! The "grievance " process took weeks - long enough to insure she was released to another facility. We were able to complain enough to replace her stained and collapsed mattress and insure one of the truly mean CNA's would not be assigned to her. We did receive an apology from a nursing director regarding this CNA's rough treatment, but that CNA is still there. There was a particularly kind CNA that would feed and take care of patients she was not even assigned to. She was an angel in this dismal place. The physical, speech and occupational therapists operate independently and they were good. They are also aware that the patients are neglected in their rooms. This neglect works against all the good they're able to do for the patients. [review_date] => 04-28-2022 ) ) [78] => stdClass Object ( [id] => 67a540586cb6830001fb500a [attributes] => stdClass Object ( [review_url] => facebook [rating] => Recommends [reviewer] => Bettie Edmiston [review] => My husband was there for a few weeks and all went well , his nurses were great. The Respiratory and Physical Therapy staff were consistent and caring. If I had any concerns they were addressed immediately. Front desk ...awesome. Bettie Edmiston [review_date] => 01-13-2022 ) ) [79] => stdClass Object ( [id] => 67857fd1786d3000011fabe5 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Sue Friday [review] => The rehab staff is amazing, the nurses and cna's are very helpful. The building is clean and there are no foul smells. The food looks well prepared and the meals are well planned. If you are looking for a rehab after an illness or surgery look at Metrowest you won't be disappointed. [review_date] => 01-12-2022 ) ) [80] => stdClass Object ( [id] => 67857fd1786d3000011fabe7 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => April Boaz [review] => [review_date] => 01-04-2022 ) ) [81] => stdClass Object ( [id] => 67857fd1786d3000011fabe9 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Candy Sullivan [review] => Based on reviews, I was hesitant to send my husband here to recover from a broken back. I’m glad I followed through because the facility exceeded my expectations. Sue, the Admissions Director was really nice, Chris, the other director kept me informed as to his medical status. The nurses, CNAs, cleaning staff as well as dietary folks worked really hard to ensure my husband was taken care of. They have social activities for the guest staying there, folks out in the meticulously kept gardens. Doug has helped him with physical therapy to help him regain mobility. [review_date] => 10-18-2021 ) ) [82] => stdClass Object ( [id] => 67a540586cb6830001fb500c [attributes] => stdClass Object ( [review_url] => facebook [rating] => Recommends [reviewer] => Monica Greenlaw [review] => The employees are warm, friendly and helpful. I recommend MetroWest Nursing and Rehab for employment opportunities as well as short or long term care. [review_date] => 04-09-2021 ) ) [83] => stdClass Object ( [id] => 67857fd1786d3000011fabea [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Mohamed Khan [review] => We made an appointment for 3pm to be tested for Covid prior to seeing our Mom. We waited patiently. One gentleman came out 15 mins later but the staff never showed up until 45 mins later and stated that we were being rude. This is unacceptable [review_date] => 02-05-2021 ) ) [84] => stdClass Object ( [id] => 67857fd1786d3000011fabeb [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => David Hantman [review] => My mother went to this nursing home 4-years ago. -Understaff and Undertrained Staffing (they were always short staffed and may of the staff would quit after only a few weeks. -No compassion (Rude and Nasty administration) -Food is not nutritional (no fresh foods, very limited selection) -Limited supplies (diapers, toilet paper, towels, wash clothes) -Nurses kept on giving wrong medication, never a doctor on call. -When my mother had to go to the hospital, it was always a fight with the nursing home not allowing her to go to a hospital. -Administration lies about everything and constantly. We just didn't leave our mother in the home, we were active and cared about her well being so when we did bring up these issues to the administration, nurses and other staff members, they didn't want to be bothered, all they cared about is getting paid. We tried many times to get her to another nursing home but it was very difficult because to find a female bed in the Orlando area that was close to family, it was impossible to find another location so we had to deal with Metro West. My mother finally passed away. Since the covid outbreak we were not able to go into the facility to get her things. A staff members had to pack her belongings and they couldn't even do that right, they "misplaced" her red walker and when we told them we would like her walker back, they again gave us an attituded and told us she didn't have a walker...which we purchased prior to the covid outbreak and gave it to her so she can walk around better, it was a red walker and we never got it back and was treated like rudely by a women name Sue but everyone from this women name Paula to others in the administration side was very rude when you mentioned or got involved with our mothers care, for the past 4-years we were treated like trash and the staff wasn't bothered one bit. I would not recommend this place to anyone and I've heard many horror stories from other families about the same issues. Don't bring a loved one to this facility if you don't have too! [review_date] => 11-28-2020 ) ) [85] => stdClass Object ( [id] => 67857fde786d3000011fac27 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 1 [reviewer] => David H. [review] => My mother went to this nursing home 4-years ago. -Understaff and Undertrained Staffing (they were always short staffed and may of the staff would quit after only a few weeks. -No compassion (Rude and Nasty administration) -Food is not nutritional (no fresh foods, very limited selection) -Limited supplies (diapers, toilet paper, towels, wash clothes) -Nurses kept on giving wrong medication, never a doctor on call. -When my mother had to go to the hospital, it was always a fight with the nursing home not allowing her to go to a hospital. -Administration lies about everything and constantly. We just didn't leave our mother in the home, we were active and cared about her well being so when we did bring up these issues to the administration, nurses and other staff members, they didn't want to be bothered, all they cared about is getting paid. We tried many times to get her to another nursing home but it was very difficult because to find a female bed in the Orlando area that was close to family, it was impossible to find another location so we had to deal with Metro West. My mother finally passed away. Since the covid outbreak we were not able to go into the facility to get her things. A staff members had to pack her belongings and they couldn't even do that right, they "misplaced" her red walker and when we told them we would like her walker back, they again gave us an attituded and told us she didn't have a walker...which we purchased prior to the covid outbreak and gave it to her so she can walk around better, it was a red walker and we never got it back and was treated like rudely by a women name Sue but everyone from this women name Paula to others in the administration side was very rude when you mentioned or got involved with our mothers care, for the past 4-years we were treated like trash and the staff wasn't bothered one bit. I would not recommend this place to anyone and I've heard many horror stories from other families about the same issues. Don't bring a loved one to this facility if you don't have too! [review_date] => 11-28-2020 ) ) [86] => stdClass Object ( [id] => 67857fd1786d3000011fabec [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => littlepapi baisden [review] => Nice place with wonderful therapy! [review_date] => 09-05-2020 ) ) [87] => stdClass Object ( [id] => 67857fd1786d3000011fabed [attributes] => stdClass Object ( [review_url] => google [rating] => 4 [reviewer] => Joanne Grimsley [review] => I enjoyed the stay here. Everyone was professional. The people in therapy were awesome. They all took extra time to go the extra mile. Therapy is 5 stars. They got me up and going. The only reason I give them 4 stars is because of the food. Leroy Grimsley [review_date] => 02-19-2020 ) ) [88] => stdClass Object ( [id] => 67857fd1786d3000011fabee [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Daniel Landorse [review] => If you love your family, don't put them here! Between the food being TERRIBLE and the nurses being understaffed and having to work double shifts and being extremely tired. The front door is not accessible to anyone after 730 without a nurse coming to open the door and they do not give anyone the code. Patients hitting their buttons to call for someone and no one ever showing up or hours later. Hearing people screaming for help while walking down the hallway and no one bothers to check on them. Thieves on the staff that take the patients personal belongings and having to fight to get a paycheck for the items in which you will never see a dime. Only a few good nurses and the rest of the staff could care less. Go anywhere else but here! [review_date] => 02-10-2020 ) ) [89] => stdClass Object ( [id] => 67857fd1786d3000011fabef [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Christian Malespin [review] => [review_date] => 02-04-2020 ) ) [90] => stdClass Object ( [id] => 67857fd1786d3000011fabf0 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Warnell McCall [review] => As a healthcare professional, i appreciate the high level of care and positive attitude of the management and staff. Thank you for all you do. [review_date] => 01-11-2020 ) ) [91] => stdClass Object ( [id] => 67857fd1786d3000011fabf1 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Wilbert Woods [review] => I like to thanks everybody from the nurse to the therapistvanf CNAs how wonderful, how intelligent and very professional. I came here with a shoulder replacement I am doing fine and like everybody to know what a great facility. I'll be going home soon so I thank everybody. [review_date] => 01-10-2020 ) ) [92] => stdClass Object ( [id] => 67857fd1786d3000011fabf2 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Candace Graham [review] => [review_date] => 12-06-2019 ) ) [93] => stdClass Object ( [id] => 67857fd1786d3000011fabf3 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Audrey Evering [review] => I recently had a stay here and was very apprehensive about going. But, upon arrival I was pleasantly surprised to know that I had nothing to worry about. I was greeted by a very friendly staff and felt very much at home. All the staff from Cna’s to therapists to nurses, doctors all very one else made me feel special and very well taken care of. If I ever needed rehab again, I would return to Metro West and will gladly recommend this place to anyone. [review_date] => 11-26-2019 ) ) [94] => stdClass Object ( [id] => 67857fd1786d3000011fabf4 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Lola Naulings [review] => This facility is very clean and the workers are very professional. I appreciate that they keep all the doors locked for protection of residents and unwanted guess. They take care of any concerns. I am also able to reach any of the staff when I do have a concern or question. [review_date] => 11-20-2019 ) ) [95] => stdClass Object ( [id] => 67857fd1786d3000011fabf5 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => charles calhoun [review] => I would like to thank the Metro West Nursing & Rehabilitation Center, Physical/Occupational Therapy Department, Therapist and Program Manager (Mrs. Pascale Dorleus) for their professionalism and caring dedication that I observed from each Therapist as they worked with residents at the center. Because of their knowledge and experience I can truly say that I am much better now than when I arrived. I am leaving with the knowledge I need to continue to get stronger, thanks to targeted exercises I learned in Physical therapy, and Occupational therapy. Thanks to you all very much Charles E. Calhoun [review_date] => 10-18-2019 ) ) [96] => stdClass Object ( [id] => 67857fd1786d3000011fabf6 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Eddie Golden [review] => Good service and excellent care All around! The Administrator and department heads have been an asset to my healing process! The Rehab team, activity staff, Nursing staff, CNAs, house keeping and dietary staff were excellent! 5 Starz for everyone! I am so grateful for every person that has come in to contact with me whether it be staffing, patients or family members. In my book this is a 5 star facility! -Eddie May Golden [review_date] => 10-17-2019 ) ) [97] => stdClass Object ( [id] => 67857fd1786d3000011fabf7 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => C Lo [review] => [review_date] => 10-15-2019 ) ) [98] => stdClass Object ( [id] => 67857fd1786d3000011fabf8 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => N M [review] => [review_date] => 09-19-2019 ) ) [99] => stdClass Object ( [id] => 67857fd1786d3000011fabf9 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Lissette Curry [review] => It’s hard to make that decision to place your loved one in a nursing home because you can’t provide that care anymore. This team will not only take your loved one and care for them but they will also be there to guide you, comfort you and help you with this hard transition. Thank you team for the dedication and passion you show day by day. [review_date] => 09-16-2019 ) ) [100] => stdClass Object ( [id] => 67857fd1786d3000011fabfa [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Danielle Essue [review] => MetroWest is one of the top facilities in the Orlando area. As a marketer I have toured many facilities in Seminole, Orange and Volusia county and it definitely stands out as one of the more clean, well maintained buildings along with the outstanding commitment to care. Not only is it good looking on the outside but the staff and admin team is unlike any other I’ve ever seen. It’s truely like a family to work with and I would trust them with my loved ones any day of the week!! [review_date] => 09-16-2019 ) ) [101] => stdClass Object ( [id] => 67857fd1786d3000011fabfb [attributes] => stdClass Object ( [review_url] => google [rating] => 2 [reviewer] => Alexica Jones (Lexi) [review] => My grandmother is in this facility and calls me to constantly talk about the staff ...it isn't the cna's it's the nurses they dont help and this leads to the cna's being made to overwork with too many patients either hire more cna's or make their work easy and also try to keep family members from stressing the staff too much. It makes you and your company look bad. [review_date] => 05-05-2019 ) ) [102] => stdClass Object ( [id] => 67857fde786d3000011fac15 [attributes] => stdClass Object ( [review_url] => caring [rating] => 2 [reviewer] => Grammy J [review] => This was a 5 Star facility at one point. Things operated well and there were few problems. Over the past six months the staff changes have caused numerous issues. There is a constant revolving door of Aides and support staff. Staff is not trained well and supervision is lacking. English is not always used between staff in the wings. Following my mother’s visit she was admitted to the hospital for a number of issues which should have been observed while she was a resident of MetroWest. I would run not walk from this facility. [review_date] => 02-22-2019 ) ) [103] => stdClass Object ( [id] => 67857fd1786d3000011fabfc [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => E.J. “It’s my time” Dawsey [review] => The nursing staff took great care of my grandmother-in-law after her amputation. The rehab department had their work cut out for them but got her moving. Any concerns or requests were addressed timely and honestly. We really appreciated their care and concern for her. [review_date] => 02-20-2019 ) ) [104] => stdClass Object ( [id] => 67857fd1786d3000011fabfd [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Ellen Oliveira [review] => If u love your parents please don’t u ever put in this place!!!!!! This place should be closed!! [review_date] => 01-21-2019 ) ) [105] => stdClass Object ( [id] => 67857fd1786d3000011fabfe [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Darla Bailey [review] => This is the worst facitity for rehabbing your loved one. My dad was in there to get his strength built up from Congestive Heart Failure. PT was good, but things were never done that was ordered, his weight, his legs were not treated from sores, due to fluid build up. I could add much more but you get the jest. RUN AS FAST AS YOU CAN AWAY FROM THIS FACILITY! [review_date] => 01-08-2019 ) ) [106] => stdClass Object ( [id] => 67857fd1786d3000011fabff [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => James Manney [review] => [review_date] => 12-27-2018 ) ) [107] => stdClass Object ( [id] => 67a540586cb6830001fb500d [attributes] => stdClass Object ( [review_url] => facebook [rating] => Recommends [reviewer] => Alysia Ladon Hernandez [review] => super clean place, nice workers & they seem to be concerned about my aunts health and well being. [review_date] => 11-08-2018 ) ) [108] => stdClass Object ( [id] => 67857fde786d3000011fac28 [attributes] => stdClass Object ( [review_url] => yelp [rating] => 5 [reviewer] => Paul P. [review] => The best care at this nursing home! They really cared about my mom. They have the best caring staff! Thank you [review_date] => 10-25-2018 ) ) [109] => stdClass Object ( [id] => 67857fd1786d3000011fac00 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Victoria Ortega [review] => My grandfather has been there for a little over a week now. He had a stroke and barely speaks English. There are tons of bilingual staff there to help. And in just 8 days we have already seen improvement. He has been in other rehab facilities in the past and none compare. Metro West has kept my family and I informed and updated on his care. The nursing staff is very attentive and truly care. I am very pleased with the facility. [review_date] => 08-10-2018 ) ) [110] => stdClass Object ( [id] => 67913714ca4263000148248e [attributes] => stdClass Object ( [review_url] => yp [rating] => 5 [reviewer] => Yus N. [review] => This is the second rehab center my wife has been in. The first nursing center was complete horror story. At Metro West Nursing & Rehab the staff has been on top of everything. They have been most kind to my wife and myself, very attentive and concerned. My wife and other residents there seemed pleased and that makes me happy. Like they say, happy wife, happy life. [review_date] => 08-10-2018 ) ) [111] => stdClass Object ( [id] => 67857fd2786d3000011fac01 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Casey Singer [review] => I visit my grandma here and every time I go she has nothing but positive things to say about the staff and the care she's receiving. [review_date] => 08-10-2018 ) ) [112] => stdClass Object ( [id] => 67857fd2786d3000011fac02 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Paula Ramirez [review] => My grandma was there for a few weeks, the team was excellent and we were able to bring her back home without worries! [review_date] => 08-07-2018 ) ) [113] => stdClass Object ( [id] => 67a540586cb6830001fb500e [attributes] => stdClass Object ( [review_url] => facebook [rating] => Does Not Recommend [reviewer] => Gigi Bornemann [review] => The isn't always good, but it's always cold. They are under-staffed, it can take 2 hours for a CNA to answer a call light. The CNA's won't help each other. Since the Activities Director as fired they aren/t many ativities. One of the activities ladies is rude and not very nice, I think the power has gone to her head.. I would never reccomend this place. [review_date] => 06-22-2018 ) ) [114] => stdClass Object ( [id] => 67857fd2786d3000011fac03 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Beryl McClary [review] => Is there less than 1 star. The patient was not allowed to be escorted to restroom upon entry. Instructed to stay in bed o urinate and defecate on herself until physical therapy came in the morning 12 hours late. Is this a a healthcare provider. The employees are rude, evasive and demeaning. Such deliberate behaviors of slothfulness among all. "The facility stinks like a sewer. Run from this facility! Flee! My loved one stayed 2 hours and was transported away by EMT with chest pain. Flee! . [review_date] => 05-29-2018 ) ) [115] => stdClass Object ( [id] => 67857fd2786d3000011fac04 [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Stephany Mahaffey [review] => As a psychologist who has experience in a number of nursing facilities in Central Florida, this place isn't that bad and that gets them 5-stars. The physical therapy/occupational therapy staff (m-f 8-6p) is fantastic and really help patients recover quickly, while also keeping them safe. The food looks good enough to eat (which is saying something for "hospital food") and the facility is kept up nicely. Residents can garden and eat the fruits of their labor. As for the complaints posted, evening and weekend skeleton crews are the new normal in skilled nursing. This facility is more responsive to call lights than any other facility I've worked. This is one of the few places that I would refer friends/family to for skilled nursing care. [review_date] => 05-25-2018 ) ) [116] => stdClass Object ( [id] => 67857fde786d3000011fac16 [attributes] => stdClass Object ( [review_url] => caring [rating] => 5 [reviewer] => Watching out from Mom! [review] => Thank you Metro West Nursing & Rehab Team for the excellent job you did with my mother who was there with you for about 3-weeks for therapy after knee surgery. The facility was clean and the staff so knowledgeable, helpful and caring. I must admit I was concerned about leaving my mother in the hands of a Skilled Nursing Facility buy so glad I brought her to Metro West. It is no wonder that your facility is a Joint Commission Approved facility. My mother is doing so well and we have the Metro West Nursing & Rehab Team to thank for it. [review_date] => 04-13-2018 ) ) [117] => stdClass Object ( [id] => 67857fde786d3000011fac17 [attributes] => stdClass Object ( [review_url] => caring [rating] => 5 [reviewer] => jose figueroa [review] => My mother went there for rehab after a stroke. [review_date] => 03-24-2018 ) ) [118] => stdClass Object ( [id] => 67857fd2786d3000011fac05 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Earl Taylor [review] => Staff very rude an irresponsible, patients are ignored at times when help is needed [review_date] => 03-03-2018 ) ) [119] => stdClass Object ( [id] => 67857fd2786d3000011fac06 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Ciaraa Monaee [review] => The entire staff is terrible, from the nurses down to the janitorial staff. Nobody was downright rude but the the way they treat their patients is unacceptable. They neglect the patients and only work when family comes around. The place stinks and is infested with bugs in both the rooms and the public bathroom in the front area. So many things have gone wrong in the past week since my loved one has been there and it hasn't even really been a full week. This is definitely not a place you would want to send someone that you care about. If there was less than a one-star they definitely receive that. The lack of urgency and attentiveness to rehab patients is unacceptable. The communication between the facility and third-party transportation companies is hazardous my love one was left in a wheelchair on the curb. We came to visit and found him there. After we express our anger and how we wanted to bring him home they threatened to call DCF on us when in all actuality we need to call DCF on them this is poor treatment and no human let alone the elderly should be treated this way. [review_date] => 02-11-2018 ) ) [120] => stdClass Object ( [id] => 67857fd2786d3000011fac07 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Stephanie Warner [review] => The one thing I can say is the only people who care here and that are nice are the ones that give the patients their food. The nurses and doctors tried to convince me and my family that my mom was ok and that she did t need medical attention and when I didn’t listen to them and took my mom to the ER she ended up in icu because of their negligence. I will never let anyone I know stay in this facility They really don’t know what they are doing and they just don’t care about anyone’s well being. Most of these people who work there are rude and they seem like they don’t know the minor details in someone’s health or they just don’t care [review_date] => 01-04-2018 ) ) [121] => stdClass Object ( [id] => 67857fd2786d3000011fac08 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Roseanna Roberts [review] => [review_date] => 10-07-2017 ) ) [122] => stdClass Object ( [id] => 67857fd2786d3000011fac09 [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => patti morse [review] => IF THERE WERE A WORSE PLACE TO REHAB..COMPARE IT TO METRO WEST I WOULD NOT TRUST METRO WEST TO CARE FOR A TOMATO PLANT.The staff working there were nice but MANAGMENT kept a skeleton crew 24\7 leaving patients to fend for themselves because call lights are never answered. And the nurses have no time for the patients because they are too busy giving out the medications.I left here by ambulance to go to hospital and refused to go back after my hospital stay. Do not stay there.You will regret it. ... [review_date] => 08-21-2017 ) ) [123] => stdClass Object ( [id] => 67857fd2786d3000011fac0a [attributes] => stdClass Object ( [review_url] => google [rating] => 5 [reviewer] => Kira Walker [review] => The administration and nursing staff have been a delight to work with here! They all genuinely care about their patients. [review_date] => 08-17-2017 ) ) [124] => stdClass Object ( [id] => 67857fd2786d3000011fac0b [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Bryan Lopez [review] => [review_date] => 06-09-2017 ) ) [125] => stdClass Object ( [id] => 67857fd2786d3000011fac0c [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Paging Mr. Morrow [review] => Worst place! Employees have the worst additudes ive ever seen!!! [review_date] => 05-15-2017 ) ) [126] => stdClass Object ( [id] => 67857fd2786d3000011fac0d [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Jason Brian [review] => The people where jerks didn't want to listen to my and release my mom [review_date] => 04-28-2017 ) ) [127] => stdClass Object ( [id] => 67857fd2786d3000011fac0e [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Liz S [review] => HORRIBLE! STAY AWAY! I WENT TO VISIT A FAMILY MEMBER WHO WAS LEFT SITTING IN THE SAME SPOT FOR OVER 6 HOURS! SHE CALLED FOR THE NURSE ONCE SHE GOT TIRED AND NEEDED HELP TO BE MOVED BUT NO ONE ANSWERED. I WAS INCOMPLETE DISBELIEF UNTIL I CALLED THE NURSE SEVERAL TIMES AND NO ONE CAME! I HAD TO WALK TO THE NURSING STATION MYSELF NO ONE GREETED ME AND I WAS TREATED WITH AN ATTITUDE. WHEN I ASKED WHY WAS SHE JUST LEFT THEIR THE REPLY I GOT WAS I DON'T KNOW! THIS IS ABUSE! I WILL BE REPORTING THIS PLACE!!!! [review_date] => 02-11-2017 ) ) [128] => stdClass Object ( [id] => 67857fd2786d3000011fac0f [attributes] => stdClass Object ( [review_url] => google [rating] => 1 [reviewer] => Alfred Sanders [review] => No phone! Poor customer service [review_date] => 09-21-2016 ) ) [129] => stdClass Object ( [id] => 67857fde786d3000011fac18 [attributes] => stdClass Object ( [review_url] => caring [rating] => 5 [reviewer] => Matilda1 [review] => Metro West Nursing and Rehab Center was pretty nice. The staff were so nice, very helpful, gave us a tour and explained everything. They had a media room, a library, a little garden, and the rehab area. They provide three meals a day. [review_date] => 05-11-2016 ) ) [130] => stdClass Object ( [id] => 67913714ca4263000148248f [attributes] => stdClass Object ( [review_url] => yp [rating] => 1 [reviewer] => Exquisite Y. [review] => The place smells of urine. It is poorily ran and managed. Look for a better place if you really love your family. Bad things happen there. They dont report them. Have had many health violations. [review_date] => 03-05-2016 ) ) [131] => stdClass Object ( [id] => 67857fde786d3000011fac19 [attributes] => stdClass Object ( [review_url] => caring [rating] => 1 [reviewer] => Unknownnnn [review] => This is the absolute worse place on the earth to put your family. My relative went in with clean unarmed skin and started getting pressure ulcers and bedsores and broken down skin. The staff if extremely rude and so is administration!!! Worst experience ever!!!!!!! And they have a large amount of roaches in the beds, flours and drawers [review_date] => 07-29-2015 ) ) [132] => stdClass Object ( [id] => 67857fde786d3000011fac1a [attributes] => stdClass Object ( [review_url] => caring [rating] => 5 [reviewer] => Gracey601 [review] => I had a great experience at this facility. They cared for my Mom like she was their Mom. I would definately recommend this facility to others. [review_date] => 10-25-2013 ) ) [133] => stdClass Object ( [id] => 67913714ca42630001482490 [attributes] => stdClass Object ( [review_url] => yp [rating] => 1 [reviewer] => professionalsvc [review] => Run Fast.... I repeat do not send your love one to this physicality. The halls always smell like urine and the workers are unprofessional. The staff is not concerned about the patients or their needs. There is one thing that's good about Metro West Nursing and Rehab Center, the food. [review_date] => 06-14-2013 ) ) [134] => stdClass Object ( [id] => 67857fde786d3000011fac1b [attributes] => stdClass Object ( [review_url] => caring [rating] => 4 [reviewer] => Hank1 [review] => My grandfather was admitted at this facility after a mild stroke for rehabiitation. The staff was very freindly and understanding of our very large family as all of us came to visit. The speak therapist they brought in was great. My grandfather was also appreciative of the daily activities. I personally liked the staff that was assigned to him. He was a very big man and they did everything possible to both help him, but keep him comfortable and even brought in special equipment to accomodate his size. Overall I felt he was in gods hands at this facility. I would recommend to a friend. [review_date] => 01-06-2012 ) ) [135] => stdClass Object ( [id] => 67857fde786d3000011fac1d [attributes] => stdClass Object ( [review_url] => fs [rating] => [reviewer] => Hillary DeSilva [review] => Keep ur head down n n [review_date] => 09-27-2011 ) ) [136] => stdClass Object ( [id] => 67857fde786d3000011fac1c [attributes] => stdClass Object ( [review_url] => caring [rating] => 3 [reviewer] => Caring301622 [review] => This facility is pretty clean and kept up.I feel they have'nt done all they should for my friend . [review_date] => 08-01-2011 ) ) ) )
5900 Westgate Drive
Orlando, FL 32835